Privacy Policy

Last updated: October 3, 2025

Jhema Wears (“Jhema”, “we”, “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact our team, or interact with our services (together, the “Services”). By using the Services, you agree to the practices described here.

1) Information We Collect

• Identity & Contact Data: name, email address, phone number, delivery/billing addresses.
• Order & Transaction Data: items purchased, order history, order notes, currency, totals, and status.
• Payment Data: processed securely by our payment partners. We do not store full card numbers on our servers.
• Delivery Data: destination country/state, courier details, tracking numbers, and weight-based shipping info.
• Communications: messages to our customer support or concierge, marketing preferences, and survey responses.
• Device & Usage Data: IP address, browser type, device identifiers, pages visited, and interaction logs.
• Cookies & Similar Technologies: small files used to remember your preferences, keep your session, and measure performance.
• User-Generated Content: product reviews, questions, or media you choose to share with us.

2) How We Use Your Information

• To provide the Services: process orders, take payment, arrange shipping, provide customer support.
• To personalize your experience: remember preferences (currency, country/state), recommend products, and tailor content.
• To communicate: send order confirmations, shipping updates, and respond to your inquiries.
• To improve and secure: analyze site performance, fix issues, prevent fraud, and enhance security.
• Marketing (with your consent or as allowed by law): send updates about new collections, offers, and events; you can opt out anytime.
• Legal, regulatory, and compliance: meet legal obligations, enforce our terms, and protect our rights and users.

3) Legal Bases (where applicable)

Depending on your location, we rely on one or more of the following legal bases:

• Contract: to process orders and provide Services you request.
• Legitimate Interests: to operate, secure, and improve our Services, prevent fraud, and personalize experiences.
• Consent: for certain cookies/analytics and for direct marketing where required.
• Legal Obligation: to comply with tax, accounting, and regulatory requirements.

4) How We Share Information

We do not sell your personal information. We share it in limited circumstances:

• Service Providers: payment processors, couriers/shipping partners, fraud prevention, analytics, and IT/hosting providers.
• Professional Advisors: auditors, legal counsel, and consultants under confidentiality obligations.
• Legal & Safety: when required by law or to protect our users, our brand, or the public.
• Business Transfers: in connection with a merger, acquisition, or sale of assets; your information may be transferred as part of that transaction.

5) International Transfers

We operate globally and may transfer your information to countries with different data protection laws. Where required, we implement safeguards (such as contractual clauses) to protect your information during transfers.

6) Cookies & Tracking

We use cookies and similar technologies to run our site, keep you signed in, remember your preferences (e.g., currency), and measure performance. You can manage cookies through your browser settings; blocking some cookies may affect site functionality.

• Essential: required for checkout, security, and core features.
• Performance/Analytics: help us understand how the site is used and improve it.
• Personalization/Advertising: tailor content and offers (only where permitted/consented).

7) Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy—such as providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements. For example, order and tax records may be retained for legally required periods. When no longer needed, data is securely deleted or anonymized.

8) Your Rights

Depending on your location, you may have rights to access, correct, update, delete, or restrict certain uses of your personal information, and to object to processing or request portability. You may also withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at info@jhema.org with the subject line “Privacy Request”. We may need to verify your identity to protect your account and data.

9) Marketing Preferences

You can opt out of marketing emails by using the unsubscribe link in our messages or by emailing info@jhema.org. We may still send you non-marketing messages (e.g., order updates, service notices).

10) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; if you believe your account or data has been compromised, please contact us immediately.

11) Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the minimum age required by applicable law. If you believe a child has provided us with personal information, please contact us to request deletion.

12) Third-Party Links

Our site may contain links to third-party websites or services we do not operate. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

13) Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. If we make material changes, we will notify you by posting the revised Policy on this page with a new “Last updated” date.

14) Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

• Email: info@jhema.org
• Subject line for data rights: “Privacy Request”