FREQUENTLY ASKED QUESTIONS
Orders
Order directly on our website: choose your items, add to cart, and checkout securely. Need help? Contact our concierge at info@jhema.org or +234 812 801 7659.
We process orders quickly. If you need to change or cancel, reach us immediately at info@jhema.org or +234 812 801 7659. We’ll help if your order hasn’t entered shipping.
Yes. Our style advisors can curate looks and assist with sizing and fit. Email info@jhema.org to book a virtual session or in-boutique appointment.
Shipping
Nigeria (domestic door delivery) — billed per kilogram, based on your state.
- ₦7,200/kg: Anambra, Delta, Edo, Ekiti, Lagos, Ogun, Ondo, Osun, Oyo
- ₦8,100/kg: Abia, Akwa Ibom, Bayelsa, Benue, Cross River, Ebonyi, Enugu, FCT (Abuja), Imo, Kogi, Kwara, Nasarawa, Niger, Rivers, Bauchi
- ₦9,000/kg: Adamawa, Borno, Gombe, Jigawa, Kaduna, Kano, Katsina, Kebbi, Plateau, Sokoto, Taraba, Yobe, Zamfara
Minimum chargeable weight (domestic): 1.0 kg.
International (DHL Express) — billed per kilogram by destination. Standard bands typically range from ₦26,380–₦55,870/kg. Special lower tiers auto-apply where available:
- UK: ₦25,500/kg from 10 kg+
- US & Canada: 10–15 kg ₦29,500/kg; 16–20 kg ₦27,500/kg; 21–26 kg ₦25,500/kg; 26–30 kg ₦24,000/kg
Minimum chargeable weight (international): 0.5 kg.
At checkout, we automatically calculate the best available rate using your destination and total cart weight. If your cart is below the minimum for your destination, checkout will prompt you to adjust before payment. Need a quick quote? Share your country/state and cart weight with us, and we’ll calculate it instantly.
Order processing: 1–2 business days before shipping.
Standard shipping: 10–14 working days (Mon–Fri, excluding public holidays).
Express shipping: about 5–7 working days (≈50% faster than standard).
Note: Timelines may vary due to customs, remote locations, weather, or peak seasons. Tracking details are provided after dispatch.
Payment
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover). All transactions are processed via our secure payment gateway.
Returns & Exchanges
Jhema Wears accepts returns within 7 days of delivery for full-price items in original, unworn condition with all tags attached. Final-sale and personalized/customized items are not eligible. Please include your original receipt. Refunds are issued to the original payment method within 30 business days of receiving the return.
Please initiate a return for the original item and place a new order for the replacement. International customers will receive a return label; applicable duties may be deducted from the refund. For help, contact info@jhema.org.
Product Care
Authenticity
Authentic Jhema Wears pieces include a unique authenticity card and serial number registered in our system. You can register and verify on our website or at any Jhema boutique. Purchase only via our official website, boutiques, or authorized retailers to guarantee authenticity.
